Summer IT Tech

The Organization:

Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our team members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with intellectual and physical disabilities, and programs like the Seniors Day Program and the Luther Seniors Centre. 

The Position:

In support of the Vision, Mission and Values of LutherCare Communities, and with funding from Canada Summer Jobs, we are seeking a Summer IT Tech to join our team. This position will provide IT support across the organization.

Start Date: To be determined in May/June, and will continue into the summer months.

This position is only available to youth who:

• are between the age of 15 and 30 years of age (inclusive) at the start of employment;
• are a Canadian Citizen, permanent resident, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act; and
• are legally entitled to work according to the relevant provincial/territorial legislation and regulations;

*International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

The Applicant: This position will provide day-to-day IT support across LutherCare Communities including:

Technical Support & Troubleshooting

• Provide first-level support for team member computer issues (hardware, software, connectivity).
• Assist users with troubleshooting desktops, laptops, printers, phones, and tablets.
• Help reset passwords, set up user accounts, and support login/access issues.
• Record, track, and follow up on IT support requests.

Hardware Setup & Maintenance

• Assist with setting up new computers, monitors, keyboards, and peripherals.
• Perform basic hardware checks and cleaning (e.g., cable management, workstation setup).
• Help prepare and label equipment for deployment to housing sites.

Software Installation & Updates

• Support installing approved software and updates under supervision.
• Help maintain software inventory records and license tracking.
• Assist staff with basic application usage (email, office tools, communication platforms).

Network & System Support

• Assist with simple network troubleshooting (Wi-Fi connections, printers, shared drives).
• Help identify and report connectivity issues across sites.
• Under guidance, support maintaining IT closets, cables, and organized equipment storage.

User Training & Assistance

• Provide friendly, patient assistance to staff, including those who may have limited technical experience.
• Help prepare easy-to-follow guides or instructions for common IT tasks.
• Support small group or one-on-one training for team members on new tools or software.

Cybersecurity Awareness

• Support team members in reminding them about password safety, phishing prevention, and secure device use.
• Assist in monitoring and reporting suspicious emails or system alerts.
• Help maintain clean desk and secure information practices within the office.

Inventory & Asset Tracking

• Record new equipment arrivals and update asset logs.
• Tag devices and maintain records of where equipment is deployed across housing sites.
• Assist with periodic inventory checks and organize storage areas.

Documentation & Reporting

• Enter support ticket details into IT tracking systems.
• Help document recurring issues to support future troubleshooting guides.
• Update technical records, equipment lists, and basic system information.

Collaboration & Communication

• Work closely with network administrators, managers, and team members.
• Provide respectful, clear communication with staff from corporate and housing sites.
• Participate in IT meetings, training sessions, and project discussions.

Special Projects

• Support IT projects such as system upgrades, device rollouts, or data clean-up tasks.
• Help prepare devices for new team members or temporary workers.
• Assist in organizing IT resources for audits or security reviews.

Applicants would typically have a grade 12 education and have a valid class 5 driver's license. Enrollment in a post-secondary program is preferred, Must have sufficient practical experience to satisfactorily perform the duties of the position as outlined. Applicants must have good interpersonal skills, a strong work ethic and must be able to read, write, speak and understand English fluently.

We believe in the power of diversity and we're dedicated to creating a diverse, equitable and inclusive environment at LutherCare Communities. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

LutherCare Communities wishes to thank all applicants for their interest in this position, only those selected for an interview will be contacted.

Applicants must provide a criminal background check prior to employment.

A Safe and Caring Continuum of Living™ for those we serve.