Housing Manager

The Organization:

Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our Team Members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with intellectual and physical disabilities, and programs like the Seniors Day Program and the Luther Seniors Centre. 

PRIMARY FOCUS

The Housing Manager is a leader in LutherCare Communities (LCC), partnering with other LCC leaders to achieve the organizational priorities and goals. Reporting to the Director of Housing (the Director), the Manager supports strategy by contributing to the development and execution of divisional plans, including cascading, monitoring, reporting, and course correction. The Manager demonstrates strong leadership to enable an innovative and positive working climate and a resident-first culture. The Manager works within the division and cross-functionally to support operations in the organization. The Manager works closely with funding agencies and other external partners.

KEY ACCOUNTABILITIES

1. Strategic Alignment
   - Advise Director on division functions and challenges
   - Provide leadership, direction, and implementation, including development, execution, monitoring, and reporting, of operational plans that align to the strategic plan and LCC’s priorities and directives.
   - Develop and demonstrate leadership capabilities and commitment to the culture of resident-first and continuous learning
   
   
2. Stakeholder Relationship Management
   - Build and maintain effective internal relationships, partnerships and alliances that support strong engagement and cross-functional management throughout the organization.
   - Build, foster, and maintain effective external relationships and partnerships
   - Foster communication and a healthy relationship with residents, visitors, and families 
   
   
3. Leadership
   - Provide leadership, direction, and implementation, including development, execution, monitoring and reporting, of operational plans that align to the strategic plan and LCC’s priorities and directives
   - Implement operational plans for programs and services to achieve business and operational objectives
   - Implement, and evaluate policies, procedures, and prioritization tools to support excellence for the purpose of advancing service delivery
   - Oversee the intermediate care home, tenant services, maintenance, housekeeping, food services and administrative assistant
   -Direct supervision of talent including hiring, orientation, performance evaluation, development planning, discipline, and dismissal
   - Develop and lead a skilled and engaged team through effective communication and teamwork
   - Lead collaboratively in non-union and union environments, including respecting and working within the terms and conditions of collective agreements
   - Provide input and subsequently manage housing budget.
   - Support and encourage the process of meeting required standards for licensing and accreditation
   - Comply with legal and regulatory guidelines 
   
   
4. Position Functions 
   - Maintain property rentals by advertising, providing tours, filling vacancies and completing thorough lease agreements if applicable
   -Listen to resident feedback to guide services
   - Contribute to the completions of market analysis, resident engagement surveys and reviews for division
   - Negotiate and liaise with third-party service providers
   - Collaborate with Marketing & Communications to implement marketing initiatives to achieve occupancy goals
   - Collect, analyze, and trend metrics for the Director
   - Review quality monitoring metrics for the use in efficiency and effectiveness of process improvement 
   
   
5. Reporting 
   - Prepare reports to the Director using qualitative and quantitative data
   - Apprise the Director of portfolio and province-wide operations, developments, and initiatives
   - Prepare and deliver reports to ELT, OLT, and management teams in support of a cross-functional team
   - Prepare material for presentation to the ELT, internal committees, and external partners including federal and provincial government agencies
   - Comply with federal and provincial government reporting requirements 

QUALIFICATIONS:
Education:
- Bachelor's degree in a related field or a combination of relevant education and experience.

Experience:
- 2+ years in a leadership position
- 2+ years’ experience supporting retirement living
- Experience at an operational level, and is an effective and motivating leader who has developed and led innovative frameworks, services, and programs
- Experience in a multi-stakeholder environment with multiple locations
- Experience in a hybrid organization (for-profit and not-for-profit)
- Experience working with Federal and Provincial Governments
- Experience working with First Nation and Metis communities
- Experience in a health-care sector would be considered an asset
- Experience in a housing sector would be considered an asset

Knowledge, Skills and Abilities: 
- Is committed to a resident-first culture
- Knowledge of legislation and applicable laws
- Understanding of housing issues and services
- Understanding of health-related services, government, government relations and public affairs
- Has demonstrated strong critical thinking, financial and analytical skills
- Ability to use metrics and analytics to make evidence-based decisions
- Capacity to plan, prioritize and oversee numerous concurrent projects effectively
- Ability to ensure establishment of appropriate standards, policies, and practices
- Superior interpersonal, leadership, communication, and conflict resolution skills
- An adaptive and proactive leadership style for identifying, analysing and introducing creative responses to service delivery issues and opportunities
- Demonstrates and is recognized for strategic and operational leadership that includes articulation of mission, vision and strategy and charts a path forward
- Has a proven ability to collaborate and partner with a wide variety of stakeholders, including community, to balance the needs and interests of diverse groups while maintaining alignment with strategic priorities
- Ability to foster collaboration and develop partnerships
- Ability to teach, inspire, lead by example, build confidence in others and mobilize people
- Exemplifies ethical practices, professionalism, and personal integrity

 WHAT WE OFFER

• Enhanced time off policies
• An inclusive workplace
• Learning & development opportunities
• Prioritization of work-life balance
• Wellness in the workplace
• Culture of internal advancement
• Paid sick leave
• Extended Health and Dental benefits                                         
• Group life and long-term disability benefits
• Pension Plan                                 
• Employee family assistance program

We believe in the power of diversity and we're dedicated to creating a diverse, equitable and inclusive environment at LutherCare Communities. We ensure equal opportunity for all applicants and encourage people of all visible minorities and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Applicants must provide a criminal background check prior to employment.

A Safe and Caring Continuum of Living™ for all.